Booking Programs Policy - Adults

DATE

Effective Date: 15th August 2025

Applies to all PTI Cardio Tennis, Private, Semi-Private and Group classes.

By acknowledging at checkout and completing your booking, you confirm you have read and accept this policy. This online acknowledgement is valid in place of a handwritten signature. Participant contact details and emergency information are collected in a separate form/field.

1. Health & Medical Policy

You confirm you are in good physical health and fit to participate in cardio-based exercise and tennis activities.
You understand it is your responsibility to consult a physician before beginning any new exercise program.
Do not attend if you have symptoms of a contagious illness (e.g., fever, vomiting, unexplained rash) or are under the influence of alcohol or drugs.
You agree to follow the coach's instructions and safety guidance at all times, including warm-ups and appropriate footwear (tennis shoes).
In the event of an incident, you consent to basic first aid and emergency assistance; any related costs are your responsibility unless otherwise required by law.

2. Assumption of Risk & Liability

You participate voluntarily and understand that sport and exercise carry inherent risks of injury.
PTI and its coaches will take reasonable precautions, but PTI is not liable for injuries, accidents, or health issues that occur during sessions unless due to proven negligence.
You agree to use facilities and equipment responsibly and report hazards immediately.

3. Booking, Payment & Attendance

Payment is required to secure a spot. Class sizes are limited; please book only sessions you intend to attend.
PTI may cancel or reschedule due to weather, facility closure, insufficient participant numbers, or the coach's illness. If PTI cancels, you’ll receive a reschedule or credit (no cash refunds unless required by law).

4. Cancellation & No-Show Policy (IMPORTANT)

To be fair to other players and to cover reserved court/coach time:

Free cancellation window: 24 hours before the scheduled start time (unless a specific program states a longer window).
Late cancellation (<24h) or no-show: Charged in full.
Packages/memberships: A late cancellation or no-show deducts one session from your balance.
By booking, you authorise PTI to charge the payment method on file following this policy.
To cancel, use your online account or contact us via the listed channels before the deadline. The time of receipt in our system applies.

If you fail to cancel within the specified time (up to 24 hours) or do not attend, you will be charged.

5. Photo & Video Consent

PTI may capture photos or short videos during sessions for social media or promotional use.
If you prefer not to appear, please notify us in writing before your session and inform your coach on arrival. We will respect your preference.

6. Personal Belongings

Bring only essential items. PTI is not responsible for loss or theft of personal property.

7. Data & Privacy

We collect only the information needed to run safe, quality sessions and manage bookings. Data is handled in line with applicable laws and PTI’s Privacy Policy.

8. Changes to This Policy

PTI may update this policy from time to time. The version shown at checkout at the time of booking applies to your booking.

9. Sports Centre Leysin Facility Rules

Applies to all PTI sessions held at the Sports Centre Leysin. By booking, you agree to follow the venue’s rules. Non-compliance may result in refusal of entry or removal from the session (handled under the Cancellation/No-Show Policy). Please refer to the Sports Centre Leysin Terms & Agreements for more details.