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Refund Policy

DATE

Effective Date: 16th April 2025

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This Refund Policy outlines the terms under which refunds may be granted for products, services, and programs purchased through Peak Tennis International (“PTI”, “we”, “us”, or “our”) via https://www.peaktennisinternational.com (“the Site”).

 

By purchasing or booking through our Site, you acknowledge and accept this Refund Policy.

1. Camp Programs (Austria and Switzerland)

1.1 General Refund Policy

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Except as expressly provided below, no refunds will be granted in the event of cancellation or for any other reason once payment has been made and your place has been confirmed.

 

1.2 Force Majeure

 

No refunds shall be issued for cancellations caused by force majeure events, including but not limited to natural disasters, war, pandemics, or government restrictions. In exceptional circumstances, PTI may, at its sole discretion, offer a partial or full refund based on the nature of the event and supporting documentation provided.

 

1.3 Extraordinary Medical Circumstances

 

If a Participant is unable to attend a Camp due to severe medical conditions (e.g. hospitalisation, acute illness, or newly diagnosed conditions that pose a risk to the participant or others), a refund may be granted as follows:

 

  • Full Refund – If cancellation occurs at least 2 weeks before the camp start date.

  • 50% Refund – If cancellation occurs 1 to 2 weeks before the camp start date.

  • No Refund – If cancellation is made less than 1 week before the start of camp.

 

All medical-related refund requests must:

 

  • Be submitted in writing

  • Include valid medical documentation

  • Be subject to PTI’s sole review and final approval 

 

1.4 Partial Attendance

 

No refunds or reductions are granted for:

 

  • Late arrivals

  • Early departures

  • Missed camp days or activities

    Unless explicitly approved in writing under extraordinary medical grounds.

 

1.5 Cancellation by PTI

 

If PTI cancels a camp for any reason other than force majeure, all fees paid by the Parent/Guardian will be refunded in full. PTI is not liable for any travel or accommodation costs incurred.

2. Other Services (e.g., Coaching, Consultations, Online Training)

All bookings for services other than camp programs are non-refundable once confirmed and paid.

An exception is granted only in cases of:

 

  • Certified medical emergencies preventing participation

  • Supporting documentation is required and must be submitted within 5 business days of cancellation

 

PTI reserves the right to evaluate medical refund requests on a case-by-case basis and to make a final decision at its sole discretion.

3. Apparel and Physical Products

We want you to be satisfied with your purchase. If for any reason you are not, please review the return terms below:

 

3.1 Return Window

 

  • Items must be returned within 14 calendar days of delivery.

  • The product must be unworn, unwashed, and in its original packaging with tags.

 

3.2 Non-Returnable Items

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  • Custom-designed or personalised items

  • Items marked as final sale or clearance

 

3.3 Return Conditions

 

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly delivered.

  • Once received and inspected, approved returns will be refunded via the original payment method within 7–10 business days.

4. How to Request a Refund

To request a refund, please contact us at:

 

Email: admin@peaktennisinternational.com

Phone: +41 79 719 46 08

Subject line: Refund Request – [Your Name]

 

In your message, include:

 

  • Full name and order/booking reference

  • Reason for cancellation or return

  • Relevant documents (e.g., medical certificates or product photos)

5. Final Provisions

  • All refunds are issued at the discretion of PTI and may be withheld if terms are not met.

  • PTI reserves the right to amend this Refund Policy at any time. Updates will be published on this page with a revised effective date.

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