Booking Programs Policy - minors

DATE

Effective Date: 15th August 2025

Applies to all junior programs (group classes, cardio tennis, semi-private, and private lessons).

By acknowledging at checkout and completing your booking, you confirm you are the parent/legal guardian of the named participant and consent on their behalf. This online acknowledgement replaces a physical signature. Participant contact/emergency details are collected in a separate form/field.

1. Parent/Guardian Consent & Responsibilities

You confirm you are legally authorised to consent for the minor (“participant”).
You ensure all information provided (including emergency contacts and medical details) is accurate and up to date.
You agree that PTI supervision begins at session start and ends at session finish; outside those times, responsibility remains with the parent/guardian.

2. Health & Medical Policy (Important)

You confirm the participant is fit to take part in tennis and related physical activity.
You agree to inform PTI in advance of any medical conditions, injuries, allergies (including severe allergies), or medications that could affect participation, and to supply any required action plans (e.g., for asthma or anaphylaxis).
Do not attend if the participant shows signs of a contagious illness (fever, vomiting, unexplained rash, etc.).
The participant must follow the coach's safety instructions, including proper warm-up, hydration, sunscreen as appropriate, and court-appropriate footwear (sports shoes under 10 years old and tennis-specific shoes above 10 years old).
In case of an incident, you consent to basic first aid and emergency medical treatment as reasonably required. Any related costs are the family’s responsibility unless otherwise required by law.
You understand that sport carries inherent risks; PTI will take reasonable precautions, but cannot be liable for injury or health issues unless due to proven negligence.

3. Booking, Payment & Attendance

Payment is required to secure a spot. Places are limited; please book only sessions that the participant will attend.
PTI may cancel or reschedule due to weather, facility closure, coach illness, or minimum numbers not met. If PTI cancels, you’ll receive a reschedule or credit (no cash refunds unless required by law).

4. Cancellation & No-Show Policy (IMPORTANT)

To be fair to other families and to cover reserved court/coach time:

Free cancellation window: 24 hours before the scheduled start time (unless a specific program states a longer window).
Late cancellation (<24h) or no-show: Charged in full.
Packages/memberships: A late cancellation or no-show deducts one session from your balance.
By booking, you authorise PTI to charge the payment method on file according to this policy.
Cancel via your online account or listed contact channels before the deadline. The timestamp recorded in our system applies.
If you fail to cancel within the specified time or do not attend, you will be charged.

5. Safeguarding, Conduct & Equipment

PTI promotes a positive, respectful environment. Bullying, unsafe behaviour, or ignoring coach instructions may lead to removal without refund.
Bring essentials only; PTI is not responsible for lost or stolen items.
Please ensure the participant arrives with: appropriate tennis footwear, comfortable sportswear, a water bottle, and weather-appropriate items (e.g., sunscreen, cap).
New players can use the racquets provided by PTI for up to one month. After this period, they must either buy their own racquet or rent one from PTI.

6. Photo & Video Consent

PTI may capture photos/short videos for coaching feedback and promotional use.
If you prefer the participant not to appear, notify us in writing before the session and tell the coach on arrival; we’ll respect your preference.

7. Data & Privacy

We collect only the information needed to run safe, quality sessions and manage bookings. Data is handled in line with applicable laws and PTI’s Privacy Policy.

8. Changes to This Policy

PTI may update this policy from time to time. The version shown at checkout at the time of booking applies to your booking.

9. Sports Centre Leysin Facility Rules

Applies to all PTI sessions held at the Sports Centre Leysin. By booking, you agree to follow the venue’s rules. Non-compliance may result in refusal of entry or removal from the session (handled under the Cancellation/No-Show Policy). Please refer to the Sports Centre Leysin Terms & Agreements for more details.