Politique de remboursement

1. Programmes de camps (Autriche et Suisse)

1.1 General Refund Policy

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Except as expressly provided below, no refunds will be granted in the event of cancellation or for any other reason once payment has been made and your place has been confirmed.

1.2 Force Majeure

No refunds shall be issued for cancellations caused by force majeure events, including but not limited to natural disasters, war, pandemics, or government restrictions. In exceptional circumstances, PTI may, at its sole discretion, offer a partial or full refund based on the nature of the event and supporting documentation provided.

1.3 Extraordinary Medical Circumstances

If a Participant is unable to attend a Camp due to severe medical conditions (e.g. hospitalisation, acute illness, or newly diagnosed conditions that pose a risk to the participant or others), a refund may be granted as follows:

• Full Refund – If cancellation occurs at least 2 weeks before the camp start date.

• 50% Refund – If cancellation occurs 1 to 2 weeks before the camp start date.

• No Refund – If cancellation is made less than 1 week before the start of camp.

All medical-related refund requests must:

• Be submitted in writing

• Include valid medical documentation

• Be subject to PTI’s sole review and final approval 

1.4 Partial Attendance

No refunds or reductions are granted for:

• Late arrivals

• Early departures

• Missed camp days or activities

  Unless explicitly approved in writing under extraordinary medical grounds.

1.5 Cancellation by PTI

If PTI cancels a camp for any reason other than force majeure, all fees paid by the Parent/Guardian will be refunded in full. PTI is not liable for any travel or accommodation costs incurred.